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Terms and Conditions

Pantiles Cameras are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the 'our stores' page.

Our Contact Details:

Pantiles Cameras
22 The Pantiles
Tunbridge Wells
United Kingdom

Phone: 01892 527082
Email: sales@pantilescameras.co.uk

Status of Terms:

These terms constitute a legal document ("the Agreement"), which sets out the rights and obligations of you as a purchaser ("you"), and those of Chas Norman Cameras Ltd ("Chas Norman Cameras", "Pantiles Cameras", "we" or "us"), in relation to the services and products offered by us through this site or any of the other sites owned by us. By registering for Pantiles Cameras services, you agree to the terms of this Agreement, and you re-affirm that agreement every time you use any of our services.

You Agree to:

provide true, accurate, current and complete information about you as prompted by our registration form (such information being the "Registration Data"); and
maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or Pantiles Cameras has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Pantiles Cameras has the right to suspend or terminate your account, cease supply and refuse you any and all current or future use of the Pantiles Cameras site (or any portion of it).

Place of Performance and Applicable Law

Chas Norman Cameras Ltd T/A Pantiles Cameras is a company registered in England. Unless otherwise specified, the materials on this site are directed solely at those who access this site from the United Kingdom mainland. Pantiles Cameras makes no representation that any product referred to in the materials on this site is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. English law shall govern this Agreement.

You and we each submit to the exclusive jurisdiction of the English courts in relation to disputes arising out of this Agreement.

Placing and Order

A notice will be displayed on your web browser before you submit an order with Pantiles Cameras. This contains important information such as a description, price and delivery charges of the good or services ordered. Pantiles Cameras suggests that you print off a hard copy of the notice or save a copy to your hard drive for your own records.

Goods supplied to you by Pantiles Cameras will correspond with their prices and description (subject to E & OE). If at any time this is not the case Pantiles Cameras will give you the right to reject the goods within a reasonable time period for a full refund.
In the unlikely event that an incorrect price is shown on our website. Pantiles Cameras reserves the right to abstain from fulfilling the order at that price. You will of course be notified, and at which point you will be informed of the correct price, and given the choice to proceed with the order.

Cancellations and Return Policy

Subject to the right of Consumers to return goods for refund under The Supply of Goods and Services Act and Distance Selling Regulations, Pantiles Cameras does not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering.

You have the right to cancel your purchase at any time either before or up to 7 days following the day you receive the goods by:

  • e-mailing us at sales@pantilescameras.co.uk stating your name, a description of the goods or services concerned and the order number of the cancelled order, or
  • phoning us on 01732 742988 (Monday to Friday from 10am to 5pm excluding Wednesdays & public holidays) - please have your order reference number and delivery details to hand.

If you exercise your right to cancel your order after the goods have been despatched, you will be responsible for returning the goods to Pantiles Cameras at your own risk and cost, therefore, we strongly recommend you use an insured delivery method such as Royal Mail Special Delivery. All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on the website.

  • Your product must be complete and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging).
  • It must not have been used or installed. It should be returned with the original box, packing and accessories you received with it.
  • Software, memory cards, DVDs, and Pre-recorded videotapes can only be accepted if still sealed. This policy is to avoid any potential breach of the Copyright Descriptions and Patent act (CDPA) 1988. All opened software is exempt from return under the terms of the distance Selling Regulations (SI2334/2000). Software that arrives damaged or is physically faulty may be returned under our normal returns policy.

This offer does not apply to film, developing or printing services.

  • A proof of purchase must be supplied.
  • You must return any free gifts which came with the product.
  • We will not refund any items that have been specially ordered to your individual specification or personalised.

Goods returned outside the 7 days cancellation period (but within 28 days of receipt) that cannot be re-sold as new will only be refunded to their mail order return value and a credit note may be issued.

Where we have made a charge for postage, this will be deducted from your refund if the goods have been despatched to you.

You cannot cancel your purchase when:

  • The seal has been broken on any videotapes, DVDs, CDs, memory cards, or software; or
  • Tthe goods were a special order to your specification; or
  • 28 days has elapsed following receipt of the goods

Until such time as you return the goods to us you must take reasonable care of the item(s) and not use them. Any use of the delivered goods beyond that necessary to inspect the goods upon delivery will invalidate your right to cancel the contract.

Authorising the Return

You must prior to returning any goods received, contact our Customer Services on 01732 742988 or e-mail us at info@chas norman.com stating your name, a description of the goods or services concerned and the order number of the cancelled order. Failure to do so will result in a delay in processing your refund or the product being returned to you.

All authorised returns must be returned to:

Pantiles Cameras
6 Brewery Lane
Blighs Meadow
TN13 1DF

Faulty or Incorrectly Described Goods

You will always have the option of an exchange or refund if the fault occurs within 28 days of delivery. If there is a fault with your product within 6 months of delivery, we will normally offer a repair, exchange or (full or partial) refund. After 6 months but within 12 months we will offer a repair only. In all cases we reserve the right to inspect the product and verify the fault and, if no fault is found return the product to you. No refund will be processed until the returned goods have been received by us and an appraisal made as to any fault.
To qualify for a refund or exchange the products must be:

  • In otherwise "as new" condition; and
  • Complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging and warranty).

All monies for authorised returns will be refunded within 30 days of receipt of your returned goods.

This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.

Any refund due to a fault or other defect will include a refund of the delivery charge. We will also pay for your costs of returning the goods for replacement or refund. Replacement goods are sent by standard delivery only (i.e. premium services are not available).



Chas Norman Cameras shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this site. Chas Norman Cameras will only be liable for consequential losses within the contemplation of the parties.

Certain links in this site (typically a banner advert or icon) will lead to sites, which are not under the control of Chas Norman Cameras. When you activate any of these you will leave the Chas Norman Cameras site and Chas Norman Cameras has no control over and will accept no responsibility or liability for the material on any site, which is not under the control of Chas Norman Cameras.

Limitation of Liability

Nothing in this Agreement shall affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from the negligence or fraud of Chas Norman Cameras.

Subject to the above clause, you agree that Chas Norman Cameras shall not be liable either in contract, tort, negligence, statutory duty or otherwise, for any direct loss or damage (including loss or damage which is reasonably foreseeable or occurs naturally in the course of things) resulting from any acts, omissions, failures or delays occurring on or in relation to those parts of the Internet not under Chas Norman Cameras direct control including, without limitation, damage for loss of business, loss of sales, non payment of sums due, loss of profits, business interruption, loss of reputation, loss of business information, or any other pecuniary loss (even where Chas Norman Cameras has been advised of the possibility of such loss or damage).

The only liabilities that Chas Norman Cameras can exclude are those arising from the following:

  • In cases where losses were not foreseeable to both parties when the contract was formed.
  • Where losses were not caused by any breach on the part of Chas Norman Cameras.
  • For any business losses, and/or losses to non-consumers.

Complaints Handling Procedure

In the unlikely event that you have any complaints as to our service or any of the goods and services supplied to you from our site, please contact us by either:

Phone: 01732 742988
Fax: 01732 465277

or write to:

Chas Norman Cameras Ltd
6 Brewery Lane
Blighs Meadow
TN13 1DF

All complaints are taken seriously and will be investigated as soon as they are brought to our notice. We will endeavour to rectify any problems as soon as possible.

Secure Shopping

Pantiles Cameras uses the highest level of security and encryption to protect your credit card or debit card information as well as your personal details.

We accept payments with the following credit and debit cards:

  • Visa
  • MasterCard
  • Switch
  • Maestro
  • Delta
  • American Express

Once you have entered your details on our website, you will be able to choose to complete your payment via the secure online payment.
When you are about to enter your personal information, you can easily check that your personal details are safe by looking at the address bar. https:// (instead of http://) shows you that you are on a secure server socket.

You should also see a gold or silver padlock on the frame of your browser window (this may be positioned at the top or bottom right hand corner of your browser depending on your browser type/ version).

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